The AI operating system for hospitality.

MIMO brings together everything an accommodation operator needs to run: an AI agent that serves guests and staff, operations, payments, revenue management and security. For hotels, aparthotels and serviced apartments.

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Illustrative example of how the products work

An agent that learns from your operation and becomes more predictable over time.

MIMO Manager learns from past conversations and from the answers your team approves. What has been solved well once is answered the same way next time: less improvisation, more control. And no model is ever trained on your guests’ data.

Modules

Everything that runs a property, in one platform.

Connected modules: what happens in a booking flows to cleaning, payments, access and security without anyone copying it by hand.

MIMO Manager

AI agent that serves guests and staff over chat, WhatsApp and phone calls with natural voice.

  • Replies in the guest’s language: Spanish, English, French, Dutch, German and Italian
  • Answers approved by the team become fixed answers
  • Knowledge base built from past conversations, reviewed by the team
  • Business rules in code: AI interprets, the system decides

Online check-in, payments and extras

Guests register before arrival and pay what is due from their phone.

  • Online check-in in six languages, with tourist tax calculation
  • Integrated payment links and collections
  • Paid services and extras during the stay

Operations

Cleaning, maintenance, staff and access coordinated from bookings.

  • Turnover cleaning planning
  • Staff and shift management
  • Access codes generated and sent automatically, through one interface for different locks
  • Maintenance issues raised from operational and sensor alerts

Revenue management

Proprietary pricing engine that analyses demand and the market and proposes or applies prices with safeguards.

  • Dynamic pricing with market signals
  • Minimum-stay proposals
  • Alerts, reports and performance analysis
  • Supervised autopilot: safety checks, approval policy and kill switches

MIMO Security

Smart physical security, cross-checked against bookings, on a dedicated IoT network at every property.

  • Dedicated IoT network per property, managed remotely through an encrypted tunnel
  • Cameras with privacy controls and people counting
  • Over-occupancy alerts and alerts for activity without an active booking
  • Smart locks and presence sensors that detect activity without cameras
  • Noise measured in decibels without recording audio

MIMO Cloud

Secure document storage for every operator and every property.

  • Separate spaces per client and per property
  • Antivirus scanning of uploaded files
  • Secure, controlled downloads

Built-in finance

The operator’s banks, invoices, taxes and treasury, on the same engine as Taxdity.

  • Booking revenue reconciled with bank accounts
  • Invoicing and AI-read documents
  • VAT and tourist tax set aside automatically
See Taxdity

Mobile app

Operations in your team’s pocket, with real-time notifications.

  • Android and iOS apps
  • Real-time notifications for every team role
  • Role-based access: management, front desk, housekeeping or maintenance

Onboarding

No software installed on customer premises.

  1. Connect

    We connect MIMO to your PMS, messaging channels, payment gateways and locks.

  2. Learn

    MIMO analyses past conversations and proposes a knowledge base for your team to review and approve.

  3. Operate

    The agent serves guests, operations coordinate themselves and the team supervises from the dashboard and the app.

  4. Scale

    The same platform is designed to grow from 100 to 2,000 units per operator.

Integrations

Connected to what you already use.

PMS and channels

PMS integration; bookings from sales channels arrive through the PMS.

Locks

Smart locks such as Nuki, with an in-house layer that unifies different manufacturers.

Payments and banks

Stripe, SumUp and open-banking connections.

Messaging and voice

WhatsApp Business, email and real-time voice telephony.

IoT and automation

Home Assistant, Shelly, Netatmo, tado and ESPHome sensors.

Trust

Designed with security and privacy at the core.

Privacy by design

The AI model is never trained on guest data. Noise is measured without recording audio and cameras have privacy controls.

Human control

High-impact actions (prices, refunds, access) go through rules, thresholds and team approval.

European infrastructure

Cloud platform hosted in the European Union, with isolated services and encryption in transit.

In production. MIMO runs in production at a 14-unit aparthotel in Brussels.

See MIMO in action

We will walk you through the agent, operations and security with real cases from a property in production.

Request a demo Visit esmimo.com